Issues with driving test booking system continue as platform goes offline until Wednesday


24 Aug

Issues with driving test booking system continue as platform goes offline until Wednesday 

Following unprecedented demand on the test booking system (with almost seven million attempts to book a test since reopening the platform for new bookings last week) DVSA has struggled to make the platform work effectively and has now had to temporarily close off the system to make essential repairs. 

The agency assures us it is working to fix the problem as soon as possible and has apologised for any inconvenience and disappointment to those who have been unable to book so far. 

When the system reopened last week, members in many areas reported they were unable to book slots. It was promised more slots would be released today (Monday 24 August), but due to the technical issues with the booking platform, this has not been possible. Last night DVSA announced that the whole system would go offline to allow for urgent fixes to be made. This means that the booking platform will be offline until 8am this Wednesday (26 August).

The services which will be unavailable are:

  • Book your driving test
  • Change your driving test appointment
  • Check your driving test appointment details
  • Cancel your driving test

Trainers are advised not to call the customer service line at this time unless absolutely necessary as lines are extremely busy.
The agency is working to not only increase the capacity and efficiency of the booking platform but also increase capacity for tests to help catch up on the backlog and also fulfil demand for new bookings.
We'll keep you updated on progress, and keep your feedback on issues you've had with the process on the agenda in our regular communication with the agency.


Comments
* The email will not be published on the website.